Frequently Asked Questions


1. Where are your products made and shipped from?

All our items are sourced and dispatched directly from Qatar, ensuring authenticity and premium quality.

2. Do I have to pay VAT or customs separately when ordering from the UK?

No — all our prices are VAT-inclusive. You will not need to pay any additional VAT or customs fees upon delivery.

3. How long does shipping take?

International orders to the UK typically arrive within 7–10 working days. We will always provide tracking once your item has been dispatched.

4. Do you offer returns or exchanges?

Due to the nature of our custom and limited edition pieces, we currently do not offer returns. However, if your item arrives damaged or there is an issue with your order, please contact us within 48 hours and we’ll do our best to help.

5. Are your pieces limited?

Yes — we believe in slow fashion. Our pieces are released in small, exclusive drops so you receive something truly special and unique.

6. How can I contact you?

You can reach us via email at info@khaleejicloset.com , Instagram DMs, or through our contact form on the website. We aim to respond within 24 hours.